Frequently Asked Questions

If you have  more questions to ask, please contact your representative or complete the form here.

By using a series of body measures, 4 photos and a short video of the child in form fitting clothes, the ph360 algorithm developed over the last 20 years, utilising insights from over 140,000 people in 140 countries is able to predict physical, mental and behavioural health tendencies of the child. This platform is used in medical, athlete and school research. The whole assessment may take 20-40 mins.

Following the assessment, you will receive your child’s HealthType™, which involves a primary, secondary and sometimes tertiary result. These HealthType™ categories are explained in depth in the Parenting360 program, and at a high level in the foundational resources. It will give the child guidance on their physical preferences around food, movement, sleep, and behavioural/learning preferences as well in relation to social, mental and natural strengths. This information is used to provide the best environment for the individual child and contribute to a much greater sense of belonging in that environment.

There is no expectation on you to do anything. It is encouraged that you come with us on the development journey of being more informed about the differences in children and how they can be supported. We also encourage you to complete the permission form, measures at home if you choose, the parent survey of the child and to have interactions with our educators about what they are noticing working as a result of the training.

The educators, who are already committed to supporting each and every child will be using specific strategies that support your child to use and engage in their strengths, and use instruction that is more suited to them. In other schools and early learning centres, we have seen an improvement in behavioural and emotional problems in the child, greater calm and less stress in the educator, and children who feel a greater sense of belonging and acceptance. Everything in this program is strengths based, not deficit based. In essence, the same caring people will be doing the same caring job, however, they will be able to do it in a way that specifically supports your individual child’s needs.

Yes. Any child up to 17 can be profiled through the Parenting360 program. The purchase of the program comes with one child’s profile. Additional child profiles can be purchased as needed. If your child is over 18, they can engage with the world leading precision health platform, Shae, to complete their profile. This goes beyond that of the child profile and gives greater insights into the exact needs of your body. The Parenting360 profile provides 1×3 month subscription to Shae for 1 parent. This can be extended. Please speak to your organisation if you want to do more with this incredible technology.

All references to ‘our/we’ relate to Learn360 and the Shae group

As pioneers in building #Tech4Good, we value clarity and transparency, and have collated a series of frequently asked questions to help you better understand our policies and procedures that support our products and services so you don’t get lost in the jargon.

Please read on for more privacy information.

As part of your profile, Learn360 collects personal information including name and email, as well as images, videos or answers to a series of questions to help understand you, for the sole purpose of providing you with accurate advice based on your child’s unique biological and psychological traits. 

The types of data that we collect includes: measurements of the body, full body length photographs and videos in form fitting clothing, and basic questions on behaviours. All of these are essential components for our algorithms to accurately define the most relevant health advice and lifestyle insights for your child at this exact moment.

Your data is stored in secure cloud based storage that is compliant with PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, and NIST 800-171 regulations. All data processed by our application/s is stored securely as per our ISMS data storage policies and is compliant with international ISO27001, HIPAA and GDPR standards. 



You as the Parent own the data, and through the organisation with the Learn360 Program you have full control over sharing that data with a health professional, family members, your employer or other third parties. Your personal details are not shared with your friends, family, workplace, or community group. You are in full control of your data. You can delete your information or account, or withdraw from any challenge or program at any time. 


Please speak to your organisation about any particular processes they have in place to support you in accessing/deleting your data

We take data security seriously and your data is secured in accordance with the highest available industry standards. Your data is encrypted at rest using AES 256, and in transit between end users and our systems using TLS v1.2 in accordance with our ISO27001 compliant Cryptography Security Standard.

You have full access to your child’s data through your organisation with the Learn360 Program, as the account holder. Authorised personnel from our science & medical team, technical team and customer support team have restricted access for the sole purpose of managing your health insights, maintaining your account status and supporting you with any necessary functionality of your program or app. Your personal details will never be shared with third parties unless we are required to by law.

Shae is complaint against ISO27001 standards (the international standard for managing information security), the GDPR (the General Data Protection Regulation, a legal framework that sets guidelines for the safe collection and secure processing of personal information), and HIPPA (the Health Insurance Portability and Accountability Act, a federal law that protects sensitive patient health information from being disclosed without the patient’s consent or knowledge).

First, cancel your account:

Just let your organisation with Learn360 know that you wish to delete your child’s data from their system. They will confirm when this deletion is complete.

If you have any questions you can contact privacy@shae.ai  and you can confirm with them that the data is deleted. Shae.ai is the parent organisation for Learn360.

 

If you would like to completely remove your personal information (how we contact you) forever, then once you have canceled your account please email privacy@shae.ai to request that your personal information (ie. name and email) is removed from our system and our team will handle that for you within 30 days of your email receipt. Please note to cancel your account first before contacting us about deleting your personal information.

For more information, please review our Privacy Policy here and our Terms of Service here. If you have any further questions or concerns about your data privacy or cybersecurity please get in touch with us at privacy@shae.ai

“Imagine a world where our children are supported to lead their lives with passion and purpose and are empowered to be themselves without judgement or comparison.. a world where all caregivers can understand themselves, their fellow caregivers, and the differing biological and behavioral needs for each unique child and the best ways to support them to grow in flow. Wouldn’t that be a beautiful world to grow up in?”

Matt Riemann

Founder Shae Group & Learn360

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